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Samsung Connect has stopped won’t go away on Galaxy S9

This troubleshooting guide addresses two difficulties with major Samsung applications on the #GalaxyS9 — Samsung Connect or SmartThings and Settings. Both of these applications are included in the standard Samsung firmware package, so if you’ve had a problem with either of them on your S9 or S9 Plus, this instruction should be of use to you as well.

Problem #1: How to fix Galaxy S9 “Samsung Connect has stopped” error

Solution #1: Force restart your S9

A fault in the software is probably the cause of the “Samsung Connect has stopped” message that continues appearing on your S9. It’s possible that the problem is transient and may be resolved without any severe measures. As a result, the first thing you should attempt to do is restart the computer system. Here’s how it’s done:

To shut down your smartphone, press and hold the Power + Volume Down keys for roughly 10 seconds or until the device turns off. Please allow a few seconds for the Maintenance Boot Mode screen to display before proceeding.
Normal Boot should be selected from the Maintenance Boot Mode screen. The volume buttons may be used to cycle between the various choices, while the lower-left button (located below the volume buttons) can pick an option. In addition, wait up to 90 seconds for the reset to take effect.

Solution #2: Clear the cache partition

If your S9 continues to display the persistent problem and you cannot resolve the situation, the next best thing to do is to attempt to erase the cache partition on your device. Because the malfunctioning program may be experiencing difficulty with the system cache, this method has a decent probability of fixing the problem.

To clear the cache partition, do the following steps:

You can turn off the gadget by pushing and holding the Power button for a few seconds. When the Power menu appears, please choose to shut down the computer rather than restart it.
To enter Recovery Mode, press and hold the Volume Up key while simultaneously pressing and holding the Bixby key.
Then hit and hold the Power key for a few seconds.
When the green Android logo appears, release all of the keys on your keyboard (the message ‘Installing system update’ will appear for around 30 – 60 seconds before the Android system recovery menu choices appear).
Press the Volume down key a few times to open the ‘wipe cache partition’ menu option.
To make a selection, press the Power button.
Hit and hold the Volume Down key until the word ‘yes’ is highlighted, then press the Power button to confirm.
“Reboot system now” will be indicated after the erase cache partition process is complete.
To restart the device, press the Power button on the keyboard.
Look for the source of the issue.

Solution #3: Factory reset

If the issue persists even after you have cleared the system cache, the next step is to do a factory reset on your phone. You have no choice since nothing you can do to prevent the popup notice from appearing while your computer is in regular boot mode. For the time being, we will presume you have no vital files to lose, so please go with the instructions outlined below:

Turn off the gadget if it is on.
Press and hold the Volume Up key, followed by the Bixby key, and then press and hold the Power key to turn on the computer.
When the green Android logo appears, release all of the keys on your keyboard (the message ‘Installing system update’ will appear for around 30 – 60 seconds before the Android system recovery menu choices appear).
Volume down should be pressed numerous times to bring up the option to ‘wipe data/factory reset.”
To make a selection, press the Power button.
Continue to hold down the Volume Down key until the phrase ‘Yes — erase all user data is highlighted.
To choose and begin the master reset, press the Power button on your keyboard.
When the master reset is complete, the text ‘Reboot system now will be highlighted yellow.
To restart the device, press the Power button on the keyboard.
Do not rush the process of reinstalling all of your applications after wiping the phone’s memory clean. First, check whether your gadget will function properly without any additional components. Alternatively, if the “Samsung Connect has ceased” message does not appear at all, it is likely that the old data for that app is faulty or out of date.

Solution #4: Restore old data without Samsung Connect or SmartThings

You must have previously determined that you have a problem with SmartThings or Samsung Connect at this stage, and you want to be sure that you do not reinstall the same problematic software. The Samsung Connect app is often not included in the original Samsung firmware, so be careful to get the most recent version from the Play Store rather than reinstalling it from your previous data. The SmartThings link in the Google Play Store is the most current version.

Solution #5: Set the phone up as a new device (without Samsung Connect)

If you cannot re-add your previous data without also re-adding the data from the SmartConnect app, we recommend that you first try to install the SmartThings app before attempting to re-add the rest of your data. Hopefully, the damaged Samsung Connect app data should no longer be uploaded to the system.

Maintain all applications, including Smart Things, to ensure they are up to date.
To reduce the likelihood of applications producing incompatibility issues, be sure to maintain them up to current at all times. To do this, you must provide permission to the Google Play Store app to download and install updates as they become available. Here’s how it’s done:

  1. Launch the Google Play Store application.
  2. More may be found in the top right corner (three-horizontal line icon).
  3. Select Settings from the drop-down menu.
  4. Select Auto-update applications from the drop-down menu.
  5. Select the auto-update option that you like.